Whittier Family Practices in PIH Health's Shadow: A Patient App We Run For You
Independent primary-care offices, pediatric practices, and specialty groups around PIH Health Whittier Hospital serve patients who often span three generations of the same family. We build the booking, intake, and recall layer once and operate it on your behalf. Your front desk, frequently someone who has worked the window for fifteen years, never becomes a software administrator.
The healthcare problem in Whittier
What's really happening with healthcare practices here.
The pattern we see
Your independent practice in Whittier holds families that have come to you since the parents were children, but the tooling underneath has not aged as gracefully as the relationships. A 2017 scheduler, a separate intake-form vendor, a HIPAA texting add-on the front desk resents, and a recall list that lives in one long-tenured staff member's head. Each tool runs $99 to $400 a month, the integration between any two breaks every quarter, and the office loses six to twelve hours a week reconciling the same patient record across four systems. PIH Health's employed groups down the street have an IT department absorbing all of this. You have one staffer, and when she takes PTO the recall cadence breaks for the whole panel.
How we build for Whittier
Not a template. A custom stack, assembled for your operation.
We replace the four-tool stack with one branded patient platform we host, monitor, and update end to end. Online booking, intake forms that pre-populate to your EHR, recall reminders timed to your panel's clinical cadence, and refill requests live in one app under your practice name. HIPAA and HITECH controls, role-based access, and audit-ready logs of every record view are architected in, not bolted on. We maintain the Athenahealth, Kareo, or NextGen integration on our side, so vendor-side breakage is our problem, not your front desk's. When the platform needs a patch at 11 PM, our team handles it; your staff opens the same screen they always have.
Whittier's independent practices compete on continuity against PIH Health's employed network and its full IT department. We close that gap on a flat monthly fee from $950. Practices we serve near the hospital and along the Whittier Boulevard medical strip typically retire three to five vendor subscriptions in the first quarter and reclaim six to twelve front-office hours a week previously lost to platform-administration work.
What we build for Whittier healthcare practices
One retainer covers the stack; these are the pieces Whittier operators lean on most.
Branded Mobile App, Operated By Us
A mobile app your Whittier healthcare customers keep on their phone: bookings, loyalty, and push, all under your brand. Version submissions, account responsibilities, licenses, exports, and handoff are documented before launch.
- iOS and Android publishing with developer-account responsibility documented in the signed agreement
- release management, version submissions, and rejections handled on our side
- push notifications and in-app messaging configured by us, on your timing
Customer-Facing Web Platform
A responsive website tuned to how your Whittier operation actually works, not a template. Hosting, SSL, and CDN delivery are managed end to end on our infrastructure, with a role-aware dashboard for your team.
- branded responsive web platform tuned to your operation, not a template
- hosting, SSL, and CDN delivery managed end to end on our infrastructure
- role-aware dashboards (owner / manager / staff) with audit logging on every change
Vendor and System Integrations
Epic, Athenahealth, Kareo and the rest of your stack keep working, connected by us. Two-way sync, retry queues, and around-the-clock monitoring stay on our side, so an integration never breaks unnoticed on a Friday night.
- bidirectional connections to your existing CRM, accounting, and operations stack
- queue-backed retries and event monitoring so a vendor outage doesn't surface to your team
- alert routing to our team, not yours, when something does break
Integrations we plug into
You don't rip anything out. We integrate the stack your Los Angeles County team already uses and take over keeping it connected.
Compliance, architected in
Requirements drive architecture, not retrofits. We scope compliance into the build from day one.
Questions healthcare practices ask first
Specific to healthcare practices in Whittier.
Do you work with healthcare practices in Whittier specifically?
We do. Whittier sits inside our core LA County coverage, and because we operate the platform remotely rather than driving out for service calls, an operator in Whittier gets the same build quality and response times as one next door to our Downtown LA office.
Is there a Whittier rate, or is pricing standard?
Standard and published: Business from $950/mo by monthly active users, Website $350/mo, Faith $250/mo per campus. No Whittier-specific markup, no per-seat charge, no per-transaction cut. What you see is what a healthcare operation here pays.
What are we actually paying you to run each month?
Everything under the hood: hosting, uptime monitoring, security patches, store renewals, integration and processor changes, and the 11 PM problem that would otherwise be your manager's. Every quarter we review what we changed and what is worth doing next for your Whittier operation.
Who owns the app and the customer data?
Customer content and data you provide remain yours. Rehost owns its service software, code, and designs unless the signed agreement states otherwise. That agreement also identifies developer accounts, domains, code licenses, exports, and handoff.
Related healthcare pages
Nearby Los Angeles County markets and other work we do for healthcare practices.