Med spa app questions, from LA owners.

For most med spas, yes. Those are general-purpose booking platforms; we replace the booking, the membership management, the SMS layer, the email marketing, and the customer profile system with one operating layer. The only piece we don't replace is the EMR — Aesthetic Record, Symplast, or whichever tool your injectors use for clinical notes stays where it is. We integrate so client booking activity flows into the EMR side and clinical notes can surface in the customer profile when relevant.

Yes. Beverly Hills med spas tend to lean higher-ticket / membership-driven, with concierge dynamics — appointments are booked further out, no-show penalties matter more, and SMS communications need to feel personal. Whittier and Gateway Cities operations tend to lean walk-in-friendly, with more single-treatment bookings and a higher volume of first-time clients. Same software shell, different membership rules, different communication cadence, different review pacing.

Even without a formal EMR, med spas typically handle protected health information in pre-treatment questionnaires, consent forms, and post-treatment care notes. Rehost configures the customer-facing app to keep this content in a HIPAA-aware data path with the appropriate Business Associate Agreement covering us. If your clinical notes are still going into a Dropbox folder of PDFs, that's a real exposure — and one of the first things we usually fix in the first 30 days.

Built in. The app handles membership math (3 Botox sessions/year + 12 facial sessions/year, with rollover rules if needed), automatic billing through your processor, member-only booking windows, and the upgrade-to-membership prompts inside the customer flow. Most LA-area med spas have membership terms that don't fit any off-the-shelf platform; we configure to your terms, not the other way around.

Yes. The provider-side view of the app surfaces the customer's appointment context, last-visit notes, treatment history, and the consent forms. Notes captured during the visit live in the customer's record — searchable, exportable, attached to the right appointment. This is the piece that most often replaces a Dropbox folder of PDFs.

The point of the operating layer is that there's nothing for the front desk to learn. They greet clients, watch the day's iPad schedule, and message Rehost when something changes. We've onboarded replacement front desks in two days at clients like Lumia Med Spa — versus the four-week training cycle that a multi-tool stack typically requires.

Yes. We integrate with Stripe, Square Payments, or whatever processor is in your name with your bank. Recurring membership charges fire through your processor, not ours — we don't take a cut. The processor relationship is yours; we just connect the rails.

Built in. After a treatment, the app prompts for a review (with intelligent timing — not immediately, not three weeks later). Five-star prompts route to your public review surfaces; lower-star prompts route to you privately first. Replaces the BirdEye/Podium-style standalone tool most med spas pay extra for.