Case Studies / Lumia Med Spa
A boutique LA med spa retired its scheduling stack and got Mondays back.
Elena Park's med spa runs a tight operation: three injectors, two estheticians, a front desk that turns over every two years, and clients who book up to eight weeks out. The software stack underneath that operation was held together by the front desk's institutional memory.
"Every time my front desk turned over, the operation rebooted. The new person had to learn four systems. With Rehost, the system is the message thread — and that doesn't reset when someone leaves."
The before.
Four overlapping tools, one half-implemented EMR, and a Dropbox folder full of SOAP-note PDFs nobody could search.
Combined: ~$540/month across Vagaro, Klaviyo, Boulevard (still active despite the abandoned migration), and Aesthetic Record. Plus the labor of a front-desk lead who had to remember which client lived in which system. Plus the time injectors spent searching the Dropbox for last-visit notes when a client returned.
The breaking point was a Monday morning when Elena's front-desk lead gave two-week notice. Elena realized that retraining a replacement on four systems would take a month and that institutional knowledge would walk out the door. She called Rehost that afternoon.
The after.
One Lumia Med Spa app on the App Store. One website with a real online consultation flow. One bill. The replacement front desk was operational in two days, not a month.
What the app does
- · Booking with provider preference and treatment-room routing
- · Membership management — Botox quarterly, facial monthly
- · In-app SOAP notes searchable by client and treatment type
- · Automated pre-treatment reminders (no Botox 24hrs before flying)
- · Email + SMS campaigns triggered by treatment cycle, not calendar date
- · Pre-consult questionnaire that arrives 48hrs before the appointment
What Elena's team does
- · Greets clients, runs the room, performs treatments
- · Writes SOAP notes inside the app, on the same iPad
- · Pulls the Monday morning summary that Rehost emails
- · Messages Rehost when the membership terms change or pricing shifts
- · Onboarded a new front desk in 2 days instead of 4 weeks
The math.
| Line item | Before (monthly) | After (monthly) |
|---|---|---|
| Vagaro | $169 | — |
| Klaviyo (8K contacts) | $155 | — |
| Boulevard (still billing during migration) | $219 | — |
| Aesthetic Record (partial) | $99 | — |
| Outside marketing consultant (Klaviyo config) | $400 | $0 |
| Front-desk training cost (per turnover) | ~$1,800 / event | ~$200 / event |
| Rehost Business (app + website + loyalty + AI ops) | — | $850 |
| Recurring monthly | $1,042/mo + amortized turnover | $850/mo flat |
$192/month saved on recurring software, plus the marketing consultant retainer eliminated, plus front-desk turnover stopped being a four-week productivity hit. The compounding labor cost is the real story — Lumia trains a new front desk in two days now.
Related.
FAQ
Med spa app questions
What LA med spa owners ask first — Beverly Hills vs. Whittier dynamics, EMR scope, membership math.
Method
The Rehost Operating Layer
The "your team never logs in" principle is exactly why Elena's front-desk turnover stopped being expensive.
Pricing
Business — $850/mo
App + website + loyalty + AI ops. The tier Lumia is on.