HVAC app questions, from LA County operators.

No. Those are field-service operations tools — dispatch, work-order workflows, payroll integration. We don't replace them. We replace the customer-facing layer (booking, status updates, invoices, photos, maintenance reminders) and integrate it with whichever dispatch tool you already run. Most of our HVAC clients keep their existing dispatch software and consolidate everything that wraps around it.

App + website + customer-facing loyalty/maintenance program + AI ops layer. The app handles booking, status updates, photos, signed invoices, maintenance agreement tracking, and review prompts. The website ranks for your service area. The AI ops drafts review responses and reschedules cancelled appointments. The Monday-morning summary covers calls run, agreement health, and lead-source attribution.

Multi-truck operations usually need an Enterprise scope, not the standard Business tier. The reason is integration depth — connecting to your dispatch tool, customizing the routing logic to LA traffic patterns (the 405 Friday penalty, the 605/710 corridor, the San Gabriel afternoon-only pattern), and supporting multiple service zones. We scope these case-by-case; typical engagements land in the $1,400–$2,400/mo range.

No. LSA stays in your name and your billing. We integrate the lead capture so an LSA call books straight into the dispatch tool with the right service zone tagged, and we provide the review-management layer LSA uses for the visibility ranking. The Google relationship stays yours.

We turn the whiteboard or the office manager's spreadsheet into a real database. Each agreement is a record with a customer, an equipment list, a service interval, and a renewal date. The system fires reminder communications 30 days before service is due and auto-creates the dispatch ticket on the right day. The renewal fires 30 days before expiration with a one-click renewal flow inside the customer's app.

Yes — and it can move into the same app. Most HVAC operators run a separate phone-system text-back tool (Weave, Podium) and pay extra for it. We can replicate the missed-call text-back inside your customer app, route the response into the dispatch flow, and retire the standalone phone-system add-on.

The dispatch tool gets the update, the assigned tech's morning route reroutes, and we trigger a fill-the-slot push to nearby customers on the maintenance agreement waitlist. The cancellation slot doesn't disappear into nothing — that's the most consistent revenue leak we see in HVAC operations.

Both, but the configuration is different. Commercial HVAC has different dispatch dynamics — fewer but larger calls, scheduled preventive maintenance contracts, building-engineer coordination instead of homeowner availability. We scope commercial-leaning operators on the Enterprise tier because the integration with the building management systems usually needs custom work.