Multi-Location / Hotels & Hospitality

Most hospitality groups run a PMS, a booking engine, and a guest-messaging tool per property, pay OTAs 15% to 25% on every reservation, and watch the guest split across sites. Rehost is one branded guest app, one guest profile, and direct booking across every property, owned in your name.

Each property keeps its own Cloudbeds or Mews subscription, its own booking widget, and its own guest-messaging tool, and Booking.com and Expedia take a reported 15% to 25% off the top of every reservation they source. The guest a group should recognize across properties is instead a fresh profile at each one. We build and operate one branded guest app, one unified guest profile, and one direct-booking and loyalty layer across all your properties, integrated around the PMS each site already runs.

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What a per-property hospitality stack actually costs.

  • The PMS and its add-ons bill per property. Cloudbeds is reported at roughly $180 to $600+ per property per month depending on room count and plan, and Mews is quote-only but reported to start near 17 USD per room per month with a typical floor around 300 EUR per property. Stack a guest-messaging tool like Akia (reported from about $43/mo) or Canary (quote-only, realistically materially above $200/mo for a mid-size property running check-in plus messaging) on top, and every property carries the full subscription again. A five-property group buys the stack five times before a single guest is unified.
  • OTAs take 15% to 25% off every reservation they source. Booking.com's base commission is reported around 15% and can rise to 18% or more with its visibility programs; Expedia is reported at 15% to 25% for independents once promotions are factored in. That cut lands on every property, on every reservation the OTA sources, and the effective rate climbs higher after discounts and cancellations. The OTA is genuinely good at filling rooms, but it owns the guest relationship, and you rent your own customer back on every stay.
  • Guest profiles silo per property. Each PMS keeps its own guest record, each booking engine keeps another, and the messaging tool keeps a third. A guest who stays at your coastal property in spring and your downtown property in fall is two separate profiles on two separate systems. You can't see a true repeat guest across the group, so you market to your most loyal travelers as if they just found you.
  • Loyalty and direct booking don't span the group. Most PMS-bundled loyalty and booking engines are scoped to the property that enrolled the guest. A stay credit or member rate earned at one property typically doesn't carry to another, and the booking flow a guest lands on is tied to a single site. For a group that wants one brand, one member rate, and one reason to book direct, the per-property stack is the opposite of what loyalty is for.

One guest app, one profile, owned by the group.

We build and operate one branded guest app, one website, and one direct-booking and loyalty layer for the whole group, with a single unified guest profile that spans every property. It integrates around the PMS each property keeps running, Cloudbeds, Mews, or whatever each site is on, so the front desk and housekeeping workflows don't change. What changes is that the guest is one record everywhere: a repeat traveler is recognized, member rate and stay history intact, the first time they book your second property. Direct bookings flow through your own app instead of an OTA, so the reservations you source stay yours rather than handing a reported 15% to 25% to the marketplace.

Rehost is a software lease with an operating team. We build it and we run it: design, App Store submissions, content changes, and the AI guest-messaging layer are handled by our team, and your staff never logs into a dashboard. You own the App Store account, the domain, the code, and the guest data from day one. And the bill is by total monthly active app users across the whole group, not per property and not per room: $950/mo up to 2,000 MAU, $1,500 up to 10,000, $2,500 up to 50,000. Opening or acquiring a sixth property doesn't add a sixth subscription.

Built for groups, not single properties.

One branded guest app across every property.

A single native iOS and Android app under your group's brand, listing every property, with booking, messaging, loyalty, and guest services in one place. Not one app per property, and not a template with your logo dropped on top.

Unified guest profile across all sites.

One guest record per traveler, shared across every property. You can finally see your true repeat guests, what they spend group-wide, and which properties share an audience, instead of a fresh profile at each front desk.

Direct booking that sidesteps OTA commission.

Reservations made in your own app and on your own site are bookings you own, not a reported 15% to 25% cut to Booking.com or Expedia on every stay. The more guests you move into the app, the more of each reservation stays with the group.

Loyalty and member rates that travel.

One program where stay credits, member rates, and rewards earn and redeem at any property. A guest enrolled at one site is already a member everywhere, and the reason to book direct follows them across the group.

Integrated around the PMS each property keeps.

We wire the app into the PMS each property already runs, Cloudbeds, Mews, or otherwise, rather than ripping it out. Rates, availability, and folios stay where your front desk expects them. The guest layer sits on top, unified.

AI guest messaging, operated for you.

Pre-arrival, in-stay, and post-stay messaging runs through one layer our team operates and trains on your group, replacing a per-property messaging subscription. Your front desk handles guests, not another inbox tool per site.

Pricing

By total MAU across the group, not per property or per room

OTA commission

0% on direct bookings in your own app

Guest data

One unified profile across every property

Your PMS

Stays. We integrate around Cloudbeds, Mews, or whatever each site runs

What multi-property operators ask.

Do we have to rip out Cloudbeds or Mews at every property?

No. Those are genuinely strong at the PMS layer, the rate management, folios, and front-desk workflow, and we don't replace them. We build the guest-facing app, direct booking, loyalty, and unified guest profile on top, integrated around whatever PMS each property runs. If different properties are on different systems, Cloudbeds at some and Mews at others, we work with that too.

How does pricing work when we keep adding properties?

By total monthly active app users across the whole group, not per property and not per room. Base is $950/mo up to 2,000 MAU, Plus $1,500 up to 10,000, Pro $2,500 up to 50,000. Opening or acquiring another property doesn't add a subscription line. If you're approaching a tier ceiling, we reach out before anything changes.

Does this get us out of OTA commissions?

It gets you out of them on the bookings you move into your own app. Booking.com is reported around 15%, rising with its visibility programs, and Expedia is reported at 15% to 25% for independents. A reservation made directly in your branded app pays no marketplace commission. OTAs are still a real discovery channel, so you can keep them for reach while shifting your repeat guests to direct, where the margin and the relationship stay with you.

Will a guest's profile and loyalty work across all our properties?

Yes, that's the point. One guest profile, one loyalty program. A traveler who books one property is recognized at the next, with stay history and member rate intact, and rewards earned anywhere redeem anywhere. That's the opposite of most PMS-bundled loyalty and booking engines, which scope the guest to the property that enrolled them.

What happens to our app and data if we leave?

It's already yours. The App Store and Google Play accounts, the domain, the code, and the full guest database sit under your group's name from day one. If you cancel, we export everything and hand off the accounts, and your properties keep running on their PMS. Month-to-month, no contract clawback.

One guest app across every property.

Tell us how many properties you run, what each one's on for PMS, and what you pay in OTA commission today. We'll show you what one owned guest app, with unified profiles, direct booking, and a bill by total active guests instead of per property, looks like for your group.